We accept all major credit and debit cards however we do not accept American Express.

We also accept the following payment services, PayPal, Laybuy, Klarna, Amazon Pay, Google Pay. We also accept Linzi vouchers, these are valid from a year of purchase.

For international customers you will be shown a variety of payment options upon checkout, managed by our partner Global-E.

We accept payments in all currencies depending your shipping location.

We do not store card details. All payments are handled by two of the world leading payment companies, SagePay and PayPal. Your details are handled by them and are never seen by anyone unauthorised.

For international customers your payment is handled by our partner Global-E.

Once an order has been placed, unfortunately we cannot amend or cancel this. You will need to wait until you receive your order and process a return. Please see our returns page for more information on how to process a return.

We update our website daily when returns are processed. However, we recommend signing up to our Linzi newsletter to be the first to know when we restock. If you sign up to our newsletter you will also be the first to know about our exciting new releases and receive exclusive discounts!

Linzi works with Evri, Royal Mail & DHL to deliver your parcels.

Customers are sent a confirmation email containing a tracking number and courier who is delivering your parcel.

• To track your Evri parcel click here.
• To track your Royal Mail parcel click here.
• To track your DHL parcel click here.

For international customers your order will be handled by our partner Global-E and you will receive tracking information to your email/telephone number once your order is dispatched.

• Standard orders take 3-5 working days.
• Express orders can take 1-2 working days.

If you place your order after 3pm or on the weekend, it will be sent the next working day. You will receive an email confirmation once your order has been dispatched.

For international customers delivery time frames vary, a more accurate estimate will be provided during checkout.

Standard delivery is £2.99. Express delivery is £4.99.

We offer free UK delivery on orders over £75.00 (excluding sale items).

Delivery costs may increase depending on the size of the parcel. 

We ship to over 100 locations worldwide. For a list of available locations, please click the countries in the upper-right corner of the homepage.

When you place an international order, your transaction will be through our partner Global-E, delivery time frames, customs and duties will be calculated at the checkout.

You can return your order to us using either an InPost Locker or via a tracked Royal Mail service.

To return your order, please head over to our returns page.

Please be aware that outgoing delivery charges will not be refunded and £2.75 will be deducted from your refund amount. 

You can return your item within 28 days of your purchase. The items will need to be in their original condition, unworn and in their original packaging.

We are unable to offer exchanges for online purchases.

You will need to return your item to us within 28 days for a refund and re-order your item.

Please note, our shoes are very popular and we are not liable if the item is no longer in stock.

If something isn't quite right with your order. Please get in touch with us before returning your item, you can get in touch via the contact us form here.

Unfortunately, we do not offer refunds for store bought items.

If you purchase shoes directly in one of our stores, a credit note or exchange may be issued to you in store when proof of purchase is provided.

For international customers please contact us to arrange a return for you. Return fee's will be deducted from your refund once received.

Alternatively you can arrange for your own return to the below address:

Linzi Shoes, Unit 2-3 Trade City, Ashton Road, Harold Hill, Romford, Essex, RM3 8UJ

Yes, please ensure you clearly state the items being returned on a note inside the parcel.

Enter a place or postcode in InPost’s map here.

All lockers are available 24 hours a day, 7 days a week.

1. Choose Instant Returns to create a QR code in our returns portal.
2. Scan the code on your phone at your local locker and select your parcel size.
3. Put your parcel inside and shut the door. When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

Maximum parcel size: 41cm x 38cm x 64cm.

Currently InPost is only available to UK customers.

InPost aims to deliver all returns back to retailer within 3-5 working days. You can track the status of your return using InPost tracking here.

You can find out more about InPost by visiting their website here.

You may find the answer to your question in the Help section the InPost website here.

Alternatively, you can contact their Customer Care team and they will be happy to help you with any questions you may have regarding InPost returns.

Call: 0330 335 0950 (standard network charges apply)
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm

We aim to have your refund back to you within 14 days of receiving the item back to us, however this can take between 14-28 days depending on your bank.

Please note, if you have used a payment service to spread your payment over a longer period, your refund amount may vary. 

Don't forget to download the Linzi app for 15% off your first app order! Remember to click apply discount at checkout, for your exclusive code.

Want 10% off your Linzi order?

We recommend signing up to our Linzi newsletter to receive 10% off your Linzi order. This will include exciting new releases, exclusive discounts and when we restock those shoes you have your eye on!

Did you know we have a rewards programme where you can earn points while you shop and use those points to receive money off your orders. Sign up to our Linzi Rewards programme here.