If you need to return your item to us, please use our Tracked Returns service with Royal Mail. This is a fully tracked service and is cheaper than sending the parcel back yourself.
1. Repack your item in the original box and packaging.
2. Place the returns label from your delivery note on your parcel, covering your address.
3. Click here to generate and print your prepaid returns label and place this on the front of the parcel. If you do not have access to a printer, you can still generate the label and show the QR Code provided to the attendant at the post office. They can then print your label for you.
4. Take your parcel to any UK post office. Please keep your receipt for proof of postage.
£2.99 will be deducted from your refund to cover the cost of this service.
If you choose not to use this service, returns will be at your own cost. Please ensure that the service you use has verifiable proof of delivery.
Returns address:
Linzi Shoes, Unit 2, Trade City, Ashton Road, Harold Hill, Romford, Essex, RM3 8UJ
Please be aware that outgoing delivery charges will not be refunded.