Linzi works with Evri, Royal Mail & DHL to deliver your parcels.

Customers are sent a confirmation email containing a tracking number and courier who is delivering your parcel.

To track your Evri parcel click here.

To track your Royal Mail parcel click here.

To track your DHL parcel click here.

For international customers your order will be handled by our partner Global-E and you will receive tracking information to your email/telephone number once your order is dispatched.

- Standard orders take 3-5 working days.

- Express orders can take 1-2 working days.

If you place your order after 3pm or on the weekend, it will be sent the next working day. You will receive an email confirmation once your order has been dispatched.

For international customers delivery time frames vary, a more accurate estimate will be provided during checkout.

Standard delivery is £2.99. Express delivery is £4.99.

We offer free UK delivery on orders over £75.00 (excluding sale items).

Delivery costs may increase depending on the size of the parcel. 

We ship to over 100 locations worldwide. For a list of available locations, please click the countries in the upper-right corner of the homepage.

When you place an international order, your transaction will be through our partner Global-E, delivery time frames, customs and duties will be calculated at the checkout.

Please visit returns.linzi.com to start your return. (UK orders only)

You can return your item within 28 days of your purchase. The items will need to be in their original condition, unworn and in their original packaging.

Yes, we now offer size exchanges only via the Linzi returns portal.

If something isn't quite right with your order. Please get in touch with us before returning your item, you can get in touch via the contact us form here.

Unfortunately, we do not offer refunds for store bought items.

If you purchase shoes directly in one of our stores, a credit note or exchange may be issued to you in store when proof of purchase is provided.

For international customers please contact us to arrange a return for you. Return fee's will be deducted from your refund once received.

Alternatively you can arrange for your own return to the below address:

Linzi Shoes, Unit 2-3 Trade City, Ashton Road, Harold Hill, Romford, Essex, RM3 8UJ

Yes, please ensure you clearly state the items being returned on a note inside the parcel.

We aim to have your refund back to you within 14 days of receiving the item back to us, however this can take between 14-28 days depending on your bank.

Please note, if you have used a payment service to spread your payment over a longer period, your refund amount may vary. 

Don't forget to download the Linzi app for 15% off your first app order! Remember to click apply discount at the checkout for your exclusive code. This discount is only applicable on full priced items.

Want 10% off your Linzi order?

We recommend signing up to our Linzi newsletter to receive 10% off your Linzi order. This will include exciting new releases, exclusive discounts and when we restock those shoes you have your eye on!

Did you know we have a rewards programme where you can earn points while you shop and use those points to receive money off your orders. Sign up to our Linzi Rewards programme here.