Refund policy

Please note, this is our returns policy for online orders only.

If you change your mind, you can return your items to us within 28 working days for a refund. Items must be returned unworn and in their original boxes.

We are unable to accept returns on items which have caused discomfort or a blister, unless it can be proven that there is a manufacturing fault with the shoe which has caused this.

We are not liable for any boxes that are damaged in transit, however if the shoes have been damaged in transit (crushed inside the box) we do ask that you send images immediately to cs@linzi.com.

If you have any problems with your order not arriving or arriving late, please contact cs@linzi.com as soon as possible. Any missing order queries raised with us 28 days after the order has been sent may result in no further action being taken. This is reflective of the policies of Hermes and Royal Mail and their claims processes.

If your order arrives and you think the parcel has been tampered with, is damaged or there are items missing, please contact cs@linzi.com straight away and make sure you keep your packaging and paperwork until the issue is resolved.