Refund policy

Last Updated: 5th November 2026

Please note that this returns policy applies to online orders only.

Change of Mind Returns

If you change your mind about your purchase, you may return your items within 28 working days for a refund.

To be eligible for a return, items must be unworn and returned in their original shoe boxes and packaging.

Discomfort and Blisters

Unfortunately, we are unable to accept returns on items that have caused discomfort or blisters, unless a manufacturing fault with the footwear can be identified as the cause.

Damaged Items

We cannot accept responsibility for damage to shoe boxes that occurs during transit. However, if your shoes arrive damaged, please contact us immediately at cs@linzi.com, providing photographs of the damage so that we can investigate.

Missing or Delayed Orders

If your order has not arrived or is delayed, please contact us at cs@linzi.com as soon as possible so that we can look into this for you.

Please be aware that missing order enquiries reported more than 28 days after dispatch may limit our ability to investigate or raise a claim with the relevant delivery provider. This is due to the time limits imposed by our couriers, including Evri ,DPD and Royal Mail, for submitting delivery claims.

Damaged, Tampered With or Incomplete Deliveries

If your parcel arrives appearing to have been tampered with, is visibly damaged, or contains missing items, please contact us immediately at cs@linzi.com.

Please retain all original packaging and delivery paperwork until the issue has been fully investigated and resolved.

We appreciate your cooperation and patience, and our customer service team will be happy to assist with any queries.