Help Centre
UK Standard Delivery
£2.99 per order (free over £50)
Delivery in 2-5 working days after dispatch
Delivered Monday-Saturday (excluding bank holidays)
Northern Ireland, Highlands & Islands: £5.99
UK Next Day Delivery
£4.99 per orderOrder before 3pm to qualify
Order before 3pm to qualify
Not available for Northern Ireland, Highlands & Islands
Parcel Shop Collection
£3.99 per order
Delivery in 1-2 working days after dispatch
Not available for Northern Ireland, Highlands & Islands
Free Delivery Over £50
Applies to standard delivery when your basket includes at least one full-priced item.
Excludes Northern Ireland, Highlands & Islands.
Large Orders
Prices apply to orders of up to 10 pairs. Shipping for larger orders is calculated at checkout.
Click & Collect (Linzi Warehouse)
Free collection, ready within 24 hours (subject to stock)
Linzi Shoes LTD, Unit 2 Trade City, Ashton Road, Harold Hill, Essex, RM3 8UJ
Monday-Friday, 9am-4pm
You’ll receive an email when ready for collection.
Delayed, Lost or Damaged Orders
If your order hasn’t arrived or is delayed, contact us within 14 days of your dispatch email. Claims after this may not be accepted. If your parcel arrives damaged, take photos and contact us immediately.
Track Your Order
We use Evri, DPD and Royal Mail. Once dispatched, you’ll receive tracking details by email.
To track your Evri parcel click here.
To track your Royal Mail parcel click here.
To track your DPD parcel click here.
International orders are handled by Global-E, with tracking sent via email or SMS.
Returns & Refunds Information
If something isn’t quite right, you can return unworn items within 28 days of delivery for a refund.
How To Return (UK only)
1. Visit returns.linzi.com
2. Enter your order number
3. Select return or exchange
4. Choose your courier and generate your QR code/label
Please note:
Return postage is the customer’s responsibility and will be deducted from your refund
A separate label is required per order/parcel (fee applies per label)
Returns cannot be amended once submitted
Please allow up to 14 working days for your refund/ exchange
Keep your proof of postage - without it, we cannot investigate missing returns
Exchanges (UK only)
Request via returns.linzi.com
£2.99 return fee applies
We cover the cost of sending your replacement item
Return conditions
Items must be unworn and in original packaging/boxes
Items are not considered faulty due to fit or comfort
Specific conditions:
Jewellery (excluding earrings): unworn in original packaging
Bags: must be unused and in original packaging
Non-returnable items
Specific conditions:
Earrings (hygiene reasons)
Swimwear: hygiene seal and tag must remain intact
We reserve the right to refuse returns that do not meet these conditions.
Final Outlet
All items are non-returnable and non-exchangeable
Faulty items are the only exception
Duties & taxes may still apply depending on location
International Returns
For international orders, use our Returns Portal or send your return to:
Linzi Shoes
Unit 2-3 Trade City, Ashton Road
Harold Hill, Romford, Essex, RM3 8UJ
Return fees will be shown at the time of creating your return and deducted from your refund
Include your name, order number, and reason for return inside the parcel
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us via our Contact Us form before returning anything.
Track My Order
Track Your Order in real time to see its latest status and delivery updates.
To track your Evri parcel click here.
What Payment Methods Do You Accept?
We accept all major credit/debit cards (including Amex), Apple Pay, PayPal, Klarna, Google Pay and Linzi Gift Cards.
International payments are handled by Global-E with local options at checkout.
What Currencies Do You Accept?
All currencies are supported based on your shipping location.
Is Your Checkout Secure?
Yes - payments are processed via Shopify Payments using SSL encryption and PCI DSS compliance. Your card details are never stored.
Can I Cancel My Order?
Orders cannot be amended or cancelled once placed. You can return your order once received.
How Do I Get 15% Off My First App Order?
Download the Linzi app - your 15% code will appear at checkout. Valid on full-priced items only.
How Do I Get 10% Off My First Order?
Sign up to our newsletter to receive 10% off and updates on future offers.
Can I Combine Multiple Promotions?
Promotions cannot be combined on the same item unless explicitly stated
What Is The Sole-Suite?
The Sole-Suite is our way of giving back to you. Every time you shop, you’ll earn points that can be redeemed on future purchases, so your favourite styles come with added rewards. The more you shop, the more you earn, unlocking exclusive perks, offers, and early access along the way. It’s simple, rewarding, and designed with you in mind.
Size Guide
Click here to view our full Size Guide.
Contact Us
If you’re unable to find your answer in our Help Centre or FAQs, please contact us via our Contact Us Form and our team will be happy to assist you.
UK Standard Delivery
£2.99 per order (free over £50)
Delivery in 2-5 working days after dispatch
Delivered Monday-Saturday (excluding bank holidays)
Northern Ireland, Highlands & Islands: £5.99
UK Next Day Delivery
£4.99 per orderOrder before 3pm to qualify
Order before 3pm to qualify
Not available for Northern Ireland, Highlands & Islands
Parcel Shop Collection
£3.99 per order
Delivery in 1-2 working days after dispatch
Not available for Northern Ireland, Highlands & Islands
Free Delivery Over £50
Applies to standard delivery when your basket includes at least one full-priced item.
Excludes Northern Ireland, Highlands & Islands.
Large Orders
Prices apply to orders of up to 10 pairs. Shipping for larger orders is calculated at checkout.
Click & Collect (Linzi Warehouse)
Free collection, ready within 24 hours (subject to stock)
Linzi Shoes LTD, Unit 2 Trade City, Ashton Road, Harold Hill, Essex, RM3 8UJ
Monday-Friday, 9am-4pm
You’ll receive an email when ready for collection.
Delayed, Lost or Damaged Orders
If your order hasn’t arrived or is delayed, contact us within 14 days of your dispatch email. Claims after this may not be accepted. If your parcel arrives damaged, take photos and contact us immediately.
Track Your Order
We use Evri, DPD and Royal Mail. Once dispatched, you’ll receive tracking details by email.
To track your Evri parcel click here.
To track your Royal Mail parcel click here.
To track your DPD parcel click here.
International orders are handled by Global-E, with tracking sent via email or SMS.
Returns & Refunds Information
If something isn’t quite right, you can return unworn items within 28 days of delivery for a refund.
How To Return (UK only)
1. Visit returns.linzi.com
2. Enter your order number
3. Select return or exchange
4. Choose your courier and generate your QR code/label
Please note:
Return postage is the customer’s responsibility and will be deducted from your refund
A separate label is required per order/parcel (fee applies per label)
Returns cannot be amended once submitted
Please allow up to 14 working days for your refund/ exchange
Keep your proof of postage - without it, we cannot investigate missing returns
Exchanges (UK only)
Request via returns.linzi.com
£2.99 return fee applies
We cover the cost of sending your replacement item
Return conditions
Items must be unworn and in original packaging/boxes
Items are not considered faulty due to fit or comfort
Specific conditions:
Jewellery (excluding earrings): unworn in original packaging
Bags: must be unused and in original packaging
Non-returnable items
Specific conditions:
Earrings (hygiene reasons)
Swimwear: hygiene seal and tag must remain intact
We reserve the right to refuse returns that do not meet these conditions.
Final Outlet
All items are non-returnable and non-exchangeable
Faulty items are the only exception
Duties & taxes may still apply depending on location
International Returns
For international orders, use our Returns Portal or send your return to:
Linzi Shoes
Unit 2-3 Trade City, Ashton Road
Harold Hill, Romford, Essex, RM3 8UJ
Return fees will be shown at the time of creating your return and deducted from your refund
Include your name, order number, and reason for return inside the parcel
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us via our Contact Us form before returning anything.
Track My Order
Track Your Order in real time to see its latest status and delivery updates.
To track your Evri parcel click here.
What Payment Methods Do You Accept?
We accept all major credit/debit cards (including Amex), Apple Pay, PayPal, Klarna, Google Pay and Linzi Gift Cards.
International payments are handled by Global-E with local options at checkout.
What Currencies Do You Accept?
All currencies are supported based on your shipping location.
Is Your Checkout Secure?
Yes - payments are processed via Shopify Payments using SSL encryption and PCI DSS compliance. Your card details are never stored.
Can I Cancel My Order?
Orders cannot be amended or cancelled once placed. You can return your order once received.
How Do I Get 15% Off My First App Order?
Download the Linzi app - your 15% code will appear at checkout. Valid on full-priced items only.
How Do I Get 10% Off My First Order?
Sign up to our newsletter to receive 10% off and updates on future offers.
Can I Combine Multiple Promotions?
Promotions cannot be combined on the same item unless explicitly stated
What Is The Sole-Suite?
The Sole-Suite is our way of giving back to you. Every time you shop, you’ll earn points that can be redeemed on future purchases, so your favourite styles come with added rewards. The more you shop, the more you earn, unlocking exclusive perks, offers, and early access along the way. It’s simple, rewarding, and designed with you in mind.
Size Guide
Click here to view our full Size Guide.
Contact Us
If you’re unable to find your answer in our Help Centre or FAQs, please contact us via our Contact Us Form and our team will be happy to assist you.