Privacy policy

Last updated: 5th November 2026

 

This policy explains how Linzi Shoes Ltd collects and uses your personal information when you visit www.linzi.com, buy from us or contact us. We are the controller of your personal information under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

If you have any questions, email admin@linzi.com or write to Data Protection, Linzi Shoes Ltd, Unit 2, Trade City, Ashton Road, Harold Hill, Romford, Essex, RM3 8UJ.

1. What we collect

• Order and account details: your name, billing and delivery addresses, email, phone number, order history and account password.
• Payment details: handled securely by our payment providers. We do not see or store your full card number.
• Communications: messages you send us, and your marketing preferences.
• Device and browsing information: IP address, browser and device type, pages viewed, how you reached our site, and cookie identifiers.
• Reviews and content: anything you submit, such as product reviews or photos.

2. How we use it and our legal basis

What we do	Legal basis
Process and deliver your order, handle returns and refunds	Performance of our contract with you
Respond to your questions and complaints	Contract, or our legitimate interest in good customer service
Prevent fraud and keep our site secure	Legitimate interests
Keep accounting and tax records	Legal obligation
Send marketing emails or texts	Your consent, or for existing customers our legitimate interest under the "soft opt-in" (you can opt out at any time)
Show you personalised ads on other sites	Your consent, given through our cookie banner
Analyse how our site is used to improve it	Your consent, given through our cookie banner

You can unsubscribe from marketing at any time using the link in any email, by replying STOP to texts, or by emailing cs@linzi.com.

3. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our business, under contracts that require them to protect it:

• Shopify – hosts our online store.
• Payment providers – Shopify Payments, PayPal, Klarna. If you choose Klarna, we share your contact and order details so Klarna can assess your eligibility. Klarna then acts as a separate controller under its own privacy notice.
• Delivery companies – Royal Mail, DPD, Evri – to deliver your order.
• Email and marketing tools – Klaviyo / Shopify Email / Yotpo.
• Analytics and advertising – Google Analytics, Meta (Facebook and Instagram) and TikTok and Awin, only if you accept those cookies.
• Professional advisers and authorities – where the law requires it or to protect our rights.

4. International transfers

Some of our providers, including Shopify, Google and Meta, process data outside the UK, including in Canada, the EU and the United States. When this happens, we make sure the transfer is protected, for example by relying on UK adequacy regulations (including the UK–US Data Bridge) or the UK International Data Transfer Agreement or Addendum.

5. How long we keep it

Information	How long
Order and transaction records	6 years after the end of the financial year of the order, for tax and legal reasons
Customer account	Until you request removal of data
Marketing preferences	Until you unsubscribe
Analytics data	14 months

6. Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict or stop using your information;
• object to our use of your information based on legitimate interests, and to all direct marketing;
• ask us to transfer your information to another organisation;
• withdraw consent at any time, where we rely on consent.

To use any of these rights, email cs@linzi.com. We will respond within one month. There is usually no charge.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

7. Security

We use appropriate technical and organisational measures to protect your information. Card payments are encrypted and processed by PCI-compliant providers.

8. Changes to this policy

We may update this policy from time to time. We will post the new version here with the date it was last updated, and tell you about significant changes by email where appropriate.