Returns
If something is not quite right or you’ve changed your mind – returns are easy! You can return the unworn item(s) to us within 28 days for a refund. Please note, this is our returns policy for online orders only, our store returns policy may differ.
CHRISTMAS POLICY: Items purchased from 20/11/2025 can be returned for a refund until 09/01/2026 - All sale items under £10 are non-returnable.
FINAL OUTLET: No returns or exchanges.
SAMPLE SALE: Items purchased in our sample sales are non returnable.
How to return or exchange your orderUK returns only
1. Click the above button, or visit returns.linzi.com to start your return.
2. You will need to enter your Linzi order number, this can be found on your delivery note or order confirmation.
3. Select to either return or exchange your item(s). Please note, you will only be able to exchange an item for an alternative size.
4. Once you have selected your preferred courier you will have the option to choose either to print your label or to generate a QR code.
5. All returns postage fees are at the responsibility of the customer, £2.99 will be deducted from your refund.
Please allow up to 14 days for your refund to be processed. A valid return postage receipt will need to be obtained as this is proof of your return and contains details should their be a query with your return. Failure to provide the postage receipt with prevent an investigation being raised.