Items purchased from 20/11/2025 can be returned for a refund until 09/01/2026 - All sale items under £10 are non-returnable.

Please note, this is our returns policy for online orders only. Our store returns policy may differ.

Our return policy is 28 days from the date you receive your order. Please allow up to 14 working days for us to process your return.

If your order is dispatched in multiple parcels, or you have placed multiple orders, please be advised that a separate return label will be required for each parcel/order returned, £2.99 will be deducted per label used.

FINAL OUTLET: Final outlet items are not eligible for a refund or exchange. See details in 'final outlet' policy.

Items must be returned unworn and in their original boxes. Please ensure you obtain a valid postage receipt from your choice of courier, without this should you have any discrepancies with your return we would be unable to advise further.

We are unable to accept returns on items which have caused discomfort, cuts or a blister.

Jewellery (excluding earrings) must be returned unworn and in its original packaging. We have the right to refuse a refund if we believe that this seal has been tampered with. All earrings are non-returnable due to hygiene reasons.

Swimwear must be returned unworn and in its original packaging. It can only be returned if the hygiene seal and Linzi tag has not been removed. We have the right to refuse a refund if we believe that this seal has been tampered with.

Bags must be returned unused and in their orignal packaging. If the Linzi tag has been removed or tampered with you will not receive a refund. We have the right to refuse a refund if we believe that this seal has been tampered with.

A small number of heavily discounted items may be marked FINAL OUTLET in which case they are not eligible for refund or exchange.

Final Outlet can be a great way to snag a deal, but it's important to understand the rules and restrictions that come with them.

What is our Final Outlet?

It's a sale where all purchases are considered final. This means that once you buy something, you can't return or exchange it. These items have a significantly reduced price.

When shopping our Final Outlet, it's important to keep a few things in mind:

- No returns or exchanges: Remember that all purchases made from our Final Outlet are considered final, meaning no returns or exchanges are allowed. So, make sure the item(s) is something you or someone in your friend and family circle will want and that it will fit them. If an item is received faulty we will make exceptions for these situations. 

- Check the sizing: Since you won't be able to exchange the item, it's important to make sure you're buying the right size. Check the sizing chart, remember we are a UK site so you will be shopping in UK sizes.

- Duties & Taxes: Depending on where you live, these may still be added to the final sale price.

Overall, Final Outlet can be a great way to score a deal on some Linzi styles you've had your eye on. So, don't hesitate to share the love and encourage your loved ones to grab some great deals during our Final Outlet! Just make sure you understand the rules and restrictions before making a purchase. 

International Returns Portal

Non UK returns should be actioned through our international returns portal. Return fee's will be deducted from your refund once received.

Alternatively you can arrange for your own return to the below address:

Linzi Shoes, Unit 2-3 Trade City, Ashton Road, Harold Hill, Romford, Essex, RM3 8UJ

Ensure you include a note inside the parcel with your name on it, order number and reason for return.

We are pleased to say that we are now offering exchanges for UK customers only.

Item(s) purchased in the sale are non-exchangeable.

This can be done through the Linzi returns portal returns.linzi.com.

Should you wish to exchange your order you will be charged a returns fee of £2.99, Linzi will cover the new outgoing postage fees.

Please note: Jewellery is non-exchangable.

Orders originally placed online can be returned to our stores within 28 days. You can exchange items for something of the same value or more (and pay the difference). Alternatively the order can be sent back to the Head Office for a refund to be processed. Please allow 14 days for your refund to be processed.

If you experience a fault with your item or have received an incorrect item, please contact us using our contact us form with the below information:

1. Your name and order number

2. A short description of the fault

3. Images of the fault and soles of the shoes from underneath 

Please do not post any faulty returns until you have had a response from us.