Returns Policy

Please note, this is our returns policy for online orders only.

Our store returns policy may differ, if you have any queries relating to in store purchases please email contact@linzi.com.

If you change your mind, you can return your items to us within 14 working days for a refund. Items must be returned unworn and in their original boxes with the docket enclosed.

We are unable to offer exchanges for online purchases. You will need to return your item to us for a refund and place a new order.

We are unable to accept returns on items which have caused discomfort or a blister, unless it can be proven that there is a manufacturing fault with the shoe which has caused this.

We ask that you are cautious when wearing items that are embellished. In cases where embellished items become faulty, we will always try to repair the item for you.

We are not liable for any boxes that are damaged in transit, however if the shoes have been damaged in transit (crushed inside the box) we do ask you send us images immediately to cs@linzi.com.

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